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This guide is for PC or laptop running on Windows 11 only. Please contact the CID Department for devices on Windows 7, Windows 8, Windows 8.1, Windows 10, MacOS, Linux or ChromeBook.
1. Make sure the printer and your PC/laptop is connected to QQ's Wi-Fi Network
1. Make sure the printer and your PC/laptop is connected to QQ's Wi-Fi Network
For faster experience, connect your PC or laptop to our fastest Wi-Fi Network: My5G@QQ
2. Navigate to your settings on your PC/laptop.
2. Navigate to your settings on your PC/laptop.
Open Settings > Bluetooth & devices > Printers & scanners
3. Add the printer to your PC/laptop
3. Add the printer to your PC/laptop
Click on Add device and wait for QQ-Printer appear in the list. Once that appears, click on Add device on the QQ-Printer.
4. Once paired, you can use the printer!
4. Once paired, you can use the printer!
You may rename the printer to QQ's Printer for easy reference.
Frequently Asked Questions (FAQ)
I can't pair the printer with my PC/laptop.
I can't pair the printer with my PC/laptop.
Please try the following steps:
Restart your PC/laptop.
Check your PC/laptop software update to ensure it is running the latest software.
Turn off the printer. Wait for 30 seconds, and turn it on again.
Make sure both devices are connected with the same Wi-Fi Network. Try connect to a different network in QQ Care Centre if the current network isn't working.
Please contact the CID Department if the steps above does not work.
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